SERVICE DESIGN: INFLUENCE ON SERVICE EMPLOYEE IN THE CHINESE CULTURAL SETTING
碩士 === 國立彰化師範大學 === 人力資源管理研究所 === 98 === Lyn Shostack (1984) noted, “Examples of good service are so few and far between that they seem to be the product of genius - a brilliant flash that can never be duplicated”. Concern with duplication reflects the need to design the service encounters that empa...
| Main Authors: | , |
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| Format: | Others |
| Language: | en_US |
| Published: |
2010
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| Online Access: | http://ndltd.ncl.edu.tw/handle/73619396048301603686 |