Impact of Conversational Agents on Customer Service Employees
Many organisations are implementing conversational agents (CAs) such as chatbots and virtual assistants to perform customer service functions due to the technology's cost-effectiveness and ease of use for customers. The literature offers two opposing views regarding the effects of CAs on the fu...
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| Format: | Others |
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Auckland University of Technology,
2020-01-06T20:45:11Z.
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| Online Access: | Get fulltext |