Qualidade de serviços na manutenção de utilidades: uma análise de percepção dos clientes internos conduzida em uma empresa de manufatura
The proposal of this work is to analyse the quality dimensions of internal services performed by a subcontracted utilities maintenance company in a manufacturing company at São Paulo city. A field research was performed, of exploratory nature, by using data collection with a questionnaire of an adap...
| Main Authors: | , , |
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| Format: | Article |
| Language: | Portuguese |
| Published: |
Universidade Nove de Julho
2010-01-01
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| Series: | Exacta |
| Online Access: | http://www.redalyc.org/articulo.oa?id=81016917004 |