The effect of waiting on aggressive tendencies toward emergency department staff: Providing information can help but may also backfire.
INTRODUCTION:Waiting is inevitable for customers of service organizations, yet having to wait can trigger aggression by care receivers toward hospital staff. We explore the effect of waiting times on care receivers' sense of procedural justice and aggressive tendencies, and show the attenuating...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Public Library of Science (PLoS)
2020-01-01
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| Series: | PLoS ONE |
| Online Access: | https://doi.org/10.1371/journal.pone.0227729 |