The effect of waiting on aggressive tendencies toward emergency department staff: Providing information can help but may also backfire.

by Dorit Efrat-Treister, Hadar Moriah, Anat Rafaeli
Published 2020-01-01

How psychology might alleviate violence in queues: Perceived future wait and perceived load moderate violence against service providers.

by Dorit Efrat-Treister, Arik Cheshin, Dana Harari, Anat Rafaeli, Shira Agasi, Hadar Moriah, Hanna Admi
Published 2019-01-01

Correction: How psychology might alleviate violence in queues: Perceived future wait and perceived load moderate violence against service providers.

by Dorit Efrat-Treister, Arik Cheshin, Dana Harari, Shira Agasi, Hadar Moriah, Hanna Admi, Anat Rafaeli
Published 2019-01-01