The Role of Service Providers’ Resilience in Buffering the Negative Impact of Customer Incivility on Service Recovery Performance

by Valentina Sommovigo, Ilaria Setti, Piergiorgio Argentero
Published 2019-01-01

Well-Being and Functioning at Work Following Thefts and Robberies: A Comparative Study

by Ilaria Setti, Peter G. van der Velden, Valentina Sommovigo, Valentina Sommovigo, Maria S. Ferretti, Gabriele Giorgi, Deirdre O'Shea, Piergiorgio Argentero
Published 2018-02-01