The Role of Service Providers’ Resilience in Buffering the Negative Impact of Customer Incivility on Service Recovery Performance

by Valentina Sommovigo, Ilaria Setti, Piergiorgio Argentero
Published 2019-01-01

Emotional dissonance and exhaustion among healthcare professionals: the role of the perceived quality of care

by Elena Fiabane, Paola Dordoni, Ilaria Setti, Ivana Cacciatori, Chiara Grossi, Caterina Pistarini, Piergiorgio Argentero
Published 2019-11-01

A journey through roses and thorns: becoming a physician by learning from patients with life-threatening illnesses. A qualitative study with international medical students

by Marina Maffoni, Karin Olson, Julia Hynes, Piergiorgio Argentero, Ilaria Setti, Ines Giorgi, Anna Giardini
Published 2021-05-01

Well-Being and Functioning at Work Following Thefts and Robberies: A Comparative Study

by Ilaria Setti, Peter G. van der Velden, Valentina Sommovigo, Valentina Sommovigo, Maria S. Ferretti, Gabriele Giorgi, Deirdre O'Shea, Piergiorgio Argentero
Published 2018-02-01

Live to Work or Work to Live? An Age-Moderated Mediation Model on the Simultaneous Mechanisms Prompted by Workaholism Among Healthcare Professionals

by Paola Dordoni, Sascha Kraus-Hoogeveen, Sascha Kraus-Hoogeveen, Sascha Kraus-Hoogeveen, Beatrice I. J. M. Van Der Heijden, Beatrice I. J. M. Van Der Heijden, Beatrice I. J. M. Van Der Heijden, Beatrice I. J. M. Van Der Heijden, Beatrice I. J. M. Van Der Heijden, Pascale Peters, Pascale Peters, Ilaria Setti, Elena Fiabane
Published 2019-05-01