EL FACTOR HUMANO EN LOS SISTEMAS DE GESTIÓN DE CALIDAD DEL SERVICIO: UN CAMBIO DE CULTURA EN LAS EMPRESAS TURÍSTICAS

by Santiago Gutiérrez Broncano, Mercedes Rubio Andrés
Published 2009-01-01

Análisis y evaluación de la gestión por competencias en el ámbito empresarial y su aplicación a la Universidad

by Santiago GUTIÉRREZ BRONCANO, Carmen De PABLOS HEREDERO
Published 2010-11-01

Could innovative teams provide the necessary flexibility to compete in the current context?

by Mercedes Rubio Andrés, Santiago Gutiérrez Broncano, Juan Nicolás Montoya Monsalve
Published 2015-03-01

Proposal for Lines of Research Into Consumer Behavior: Examples in the Tourism Industry

by Juan Jose Blazquez-Resino, Santiago Gutiérrez-Broncano, Mario Arias-Oliva
Published 2020-02-01

Behavior of Internal Customer in Family Business: Strategies and Actions for Improving Their Satisfaction

by Santiago Gutiérrez-Broncano, Pedro Jiménez-Estévez, María del Carmen Zabala-Baños
Published 2017-07-01

Consumer Behavior in the Choice of Mode of Transport: A Case Study in the Toledo-Madrid Corridor

by Ana I. Muro-Rodríguez, Israel R. Perez-Jiménez, Santiago Gutiérrez-Broncano
Published 2017-06-01

Moderating Effect of Proactivity on Firm Absorptive Capacity and Performance: Empirical Evidence from Spanish Firms

by Rafael Sancho-Zamora, Isidro Peña-García, Santiago Gutiérrez-Broncano, Felipe Hernández-Perlines
Published 2021-08-01

How Upper/Middle Managers' Ethical Leadership Activates Employee Ethical Behavior? The Role of Organizational Justice Perceptions Among Employees

by Hussam Al Halbusi, Pablo Ruiz-Palomino, Pedro Jimenez-Estevez, Santiago Gutiérrez-Broncano
Published 2021-03-01

Dealing With Human Resources in the Age of Consumer 4.0: Aiming to Improve Service Delivery

by Juan Jose Blazquez-Resino, Santiago Gutiérrez-Broncano, Pablo Ruiz-Palomino, Pedro Jimenez-Estevez
Published 2020-01-01

Examining the Determinants of Healthcare Workers’ Performance: A Configurational Analysis during COVID-19 Times

by Benito Yáñez-Araque, Sagrario Gómez-Cantarino, Santiago Gutiérrez-Broncano, Víctor-Raúl López-Ruiz
Published 2021-05-01

Occupational Health and Safety, Organisational Commitment, and Turnover Intention in the Spanish IT Consultancy Sector

by Julio Suárez-Albanchez, Juan Jose Blazquez-Resino, Santiago Gutierrez-Broncano, Pedro Jimenez-Estevez
Published 2021-05-01

The Effect of Ethnocentrism on Product Evaluation and Purchase Intention: The Case of Extra Virgin Olive Oil (EVOO)

by Juan Jose Blazquez-Resino, Santiago Gutierrez-Broncano, Pedro Jimenez-Estevez, Israel Roberto Perez-Jimenez
Published 2021-04-01