The Effects of Service Performance of Hotel Customers on Quality of Experience and Brand Loyalty in Iran

by Hosseini, RS, Sumarjan, N, Zainal, A
Published 2015

Incongruent quality management perceptions between Malaysian hotel managers and employees

by Arendt, S.W, Shelley, M., Sumarjan, N.

A preliminary study on the benefits of loyalty programs in Malaysian city hotels / Jazira Anuar, Norzuwana Sumarjan and Salleh Mohd Radzi

by Anuar, Jazira, Sumarjan, Norzuwana, Mohd Radzi, Salleh
Published 2013

Internal Market Orientation Framework as a Source of Improving Service Quality within the Malaysian Hotel Industry

by Lahap, J, Mohi, Z, Rose, KHC, Said, NM, Sumarjan, N

The mediating role of competitive intelligence on organizational culture and hotel performance: a proposed theoretical framework / Dian Aszyanti Atirah Mohd. Asri, Ainul Mohsein Ab...

by Mohd. Asri, Dian Aszyanti Atirah, Abdul Mohsin, Ainul Mohsein, Sumarjan, Norzuwana
Published 2022

Customer's acceptance, usage and M-satisfaction of Mobile Hotel Reservation Apps (MHRA) / Mohd Noor Ismawi Ismail...[et al.]

by Ismail, Mohd Noor Ismawi, Hemdi, Mohamad Abdullah, Sumarjan, Norzuwana, Hanafiah, Mohd Hafiz, Zulkifly, Muhammad Izzat
Published 2017

Determinants of customer acceptance and usage of mobile hotel reservation apps (MHRA): An exploratory factor analysis / Mohd Noor Ismawi Ismail ... [et al.]

by Ismail, Mohd Noor Ismawi, Hanafiah, Mohd Hafiz, Hemdi, Mohamad Abdullah, Sumarjan, Norzuwana, Azdel, Abdul Aziz
Published 2020

Workplace stress, organizational commitment and turnover intention: A case of japanese restaurant in Malaysia

by Bakhtiar, M.F.S, Hanafiah M.H.M, Hashim, N.I, Ismail, M.N.I, Mohi Z., Othman, Z., Purnawarman P., Radzi S.M, Sukyadi D., Sumarjan N., Suryadi K., Zamri, M.T
Published 2016