CUSTOMER ORIENTATION OF EMPLOYEES IN TRAVEL AGENCIES AS A PREDISPOSITION OF SERVICE QUALITY: TEST OF COSE CONSEQUENCES MODEL

by Karolina Simat, Ivana Blešić, Sanja Božić, Miša Avramović, Milan Ivkov
Published 2018-12-01

Are Future Professionals Willing to Implement Service Robots? Attitudes of Hospitality and Tourism Students towards Service Robotization

by Milan Ivkov, Ivana Blešić, Branislav Dudić, Gabriela Pajtinková Bartáková, Zdenka Dudić
Published 2020-09-01