Consumer Expectations of Online Services in the Insurance Industry: An Exploratory Study of Drivers and Outcomes

by M. Dolores Méndez-Aparicio, Alicia Izquierdo-Yusta, Ana I. Jiménez-Zarco
Published 2017-07-01

Customer Experience and Satisfaction in Private Insurance Web Areas

by M. Dolores Méndez-Aparicio, Ana Jiménez-Zarco, Alicia Izquierdo-Yusta, Juan Jose Blazquez-Resino
Published 2020-10-01