Consumer Expectations of Online Services in the Insurance Industry: An Exploratory Study of Drivers and Outcomes

by M. Dolores Méndez-Aparicio, Alicia Izquierdo-Yusta, Ana I. Jiménez-Zarco
Published 2017-07-01

Editorial: From Consumer Experience to Affective Loyalty: Challenges and Prospects in the Psychology of Consumer Behavior 3.0

by María P. Martínez-Ruiz, Mónica Gómez-Suárez, Ana I. Jiménez-Zarco, Alicia Izquierdo-Yusta
Published 2017-12-01