O IMPACTO DA TECNOLOGIA DA INFORMAÇÃO NA GESTÃO HOSPITALAR: O CASO DO HOSPITAL SANTA CRUZ REVISITADO

by Luis André Wernecke Fumagalli, Luciana Cláudia Piva, Heitor Takashi Kato
Published 2011-09-01

Relations between satisfaction, customer’s retention and profitability of planes healthcare’s consumer

by Luciana Cláudia Piva, Luis André Wernecke Fumagalli, Paulo De Paula Baptista, Wesley Vieira da Silva
Published 2007-09-01