Towards Healthcare Service Quality: An Understanding of the Usability Concept in Healthcare Design
The purpose of this paper is to review the literature on "usability concept" in built environment and healthcare design, and suggest a possible usability conceptual framework in achieving quality service. This paper will focus on three usability keys factors: efficiency, effectiveness and...
| Main Authors: | , , |
|---|---|
| Format: | Article |
| Language: | English |
| Online Access: | View Fulltext in Publisher |