Administrative Delay, Red Tape, and Organizational Performance
We focus on the relationships among administrative delay, red tape, and red tape–related organizational performance. We hypothesize that administrative delay leads to more red tape, more complaints from clients about red tape, and makes it more difficult for organizations to serve their clients. We...
| Main Authors: | , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Routledge
2019
|
| Subjects: | |
| Online Access: | View Fulltext in Publisher |