Strategies to Improve Customer Care Services in Urgent Care Businesses
Healthcare industry owners who have unsatisfactory customer care services may experience a financial risk and create dissatisfied patients. The purpose of this case study was to explore customer care strategies that managers of urgent care businesses used to improve customer care services and patien...
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| Format: | Others |
| Language: | en |
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ScholarWorks
2019
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| Online Access: | https://scholarworks.waldenu.edu/dissertations/6979 https://scholarworks.waldenu.edu/cgi/viewcontent.cgi?article=8258&context=dissertations |