Examining Employee Satisfaction, Customer Service and Customer Satisfaction in a Retail Banking Organization
In the increasingly competitive world of retail banking, organizations are focusing their attention on customer service as a means of increasing customer loyalty and retention. With this goal of increasing customer retention, the link between the attitudes of the service provider (employee satisfact...
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| Format: | Others |
| Language: | English |
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University of North Texas
2006
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| Online Access: | https://digital.library.unt.edu/ark:/67531/metadc5211/ |