Effects of Receiver Locus of Control and Interaction Involvement on the Interpretation of Service Complaints
This thesis examined how receivers who vary in Interaction Involvement and Locus of Control (LOC) might differ in their interpretations of service complaints. Locus of control was measured using Rotter's (1966) LOC scale, while Interaction Involvement was measured with Cegala's (1984) Inte...
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| Format: | Others |
| Language: | English |
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University of North Texas
2000
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| Online Access: | https://digital.library.unt.edu/ark:/67531/metadc2506/ |