THE EFFECT ON CORPORATE PERFORMANCE OF FIRMS THAT WON THE MALCOLM BALDRIGE NATIONAL QUALITY AWARD
This study examined the business results of companies that won the Malcolm Baldrige National Quality Award (NQA). It used performance data before and after the award to determine if there were significant differences in three key performance indices after adoption of those business techniques that e...
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| Format: | Others |
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NSUWorks
2009
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| Online Access: | http://nsuworks.nova.edu/hsbe_etd/44 http://nsuworks.nova.edu/cgi/viewcontent.cgi?article=1043&context=hsbe_etd |