Development and Validation of a Scale for Measuring e-Government User Satisfaction
As the number of electronic services provided by governments to their citizens has increased, so has the need for understanding whether citizens are satisfied with these services. A literature review indicated that, in the United States alone, several government entities, including federal, state, a...
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| Format: | Others |
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NSUWorks
2009
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| Online Access: | http://nsuworks.nova.edu/gscis_etd/264 http://nsuworks.nova.edu/cgi/viewcontent.cgi?article=1263&context=gscis_etd |