Analyses of experiences of vicarious traumatisation in short-term insurance claims workers

Analyses of experiences of vicarious traumatisation in short-term insurance claims workers

Thesis (Ph.D.(Psychology))--University of the Witwatersrand, Faculty of Humanities, 2013. === The research entailed a comprehensive study of vicarious trauma in short-term insurance claims workers, compared to trauma counsellors and a control group of holiday booking consultants. A well-known, com...

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Bibliographic Details
Main Author: Ludick, Marne
Format: Others
Language:en
Published: 2013
Subjects:
trauma
vicarious trauma
Figley's model of compassion fatigue
post-traumatic stress disorder
negative cognitive schemas
empathy
social support
short-term insurance claims workers
trauma counsellors
holiday booking consultants
emotional contagion
call centres
mixed methods research
bio-psychosocial model
constructivist self-development
Online Access:http://hdl.handle.net/10539/13112

Internet

http://hdl.handle.net/10539/13112

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