A study of the relationship between job satisfaction, organisational commitment and turnover intentions amongst call centre agents in a call centre in the Western Cape.
Magister Commercii (Industrial Psychology) - MCom(IPS) === Research suggests that a positive relationship exists between job satisfaction and organizational commitment and increasing the job satisfaction and commitment of employees impacts positively on their job performance and productivity. In add...
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| Language: | en |
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University of the Western Cape
2015
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| Online Access: | http://hdl.handle.net/11394/4524 |