Improving library services through the application of business performance concepts
Magister Commercii - MCom === In virtually any field of endeavour today, access to information is a prerequisite for success. Library services are affected by financial considerations and staffing problems. This work evaluated library performance with the aim of improving service management. Its tar...
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| Language: | en |
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University of the Western Cape
2013
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| Online Access: | http://hdl.handle.net/11394/2037 |