Establishing the antecedents and outcomes of service climate

Establishing the antecedents and outcomes of service climate

The aim of this article-based thesis was to develop and test four structural models of the antecedents and outcomes of service climate on data collected from frontline employees, store managers, and customers nested in 70 stores of a South African retailer of home improvement products. The first art...

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Bibliographic Details
Main Author: Kotze, Theuns Gerhard
Other Authors: Mostert, P.G. (Pierre)
Language:en
Published: University of Pretoria 2021
Subjects:
UCTD
Marketing Management
Online Access:http://hdl.handle.net/2263/80598
Kotze, TG 2021, Establishing the antecedents and outcomes of service climate, PhD (Marketing Management) Thesis, University of Pretoria, Pretoria, viewed yymmdd <http://hdl.handle.net/2263/80598>

Internet

http://hdl.handle.net/2263/80598
Kotze, TG 2021, Establishing the antecedents and outcomes of service climate, PhD (Marketing Management) Thesis, University of Pretoria, Pretoria, viewed yymmdd <http://hdl.handle.net/2263/80598>

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