The effect of consumers' personal values and attitudes towards appliance retailers' complaint handling on their complaint behaviour
Consumer complaint behaviour research in transitional and emerging countries, including South Africa, is still in its infancy stage. The vast changes to the South African consumer landscape along with the socio-political changes and the multicultural population's ongoing cultural changes necess...
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| Language: | en |
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University of Pretoria
2017
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| Online Access: | http://hdl.handle.net/2263/60799 de Klerk, MJ 2016, The effect of consumers' personal values and attitudes towards appliance retailers' complaint handling on their complaint behaviour, MConsumer Science Dissertation, University of Pretoria, Pretoria, viewed yymmdd <http://hdl.handle.net/2263/60799> |