The effect of consumers' personal values and attitudes towards appliance retailers' complaint handling on their complaint behaviour

The effect of consumers' personal values and attitudes towards appliance retailers' complaint handling on their complaint behaviour

Consumer complaint behaviour research in transitional and emerging countries, including South Africa, is still in its infancy stage. The vast changes to the South African consumer landscape along with the socio-political changes and the multicultural population's ongoing cultural changes necess...

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Bibliographic Details
Main Author: de Klerk, Marisa Janette
Other Authors: Donoghue, Sune
Language:en
Published: University of Pretoria 2017
Subjects:
UCTD
Personal values
Consumer complaint behaviour
Social adaptation theory
Major household appliance
Online Access:http://hdl.handle.net/2263/60799
de Klerk, MJ 2016, The effect of consumers' personal values and attitudes towards appliance retailers' complaint handling on their complaint behaviour, MConsumer Science Dissertation, University of Pretoria, Pretoria, viewed yymmdd <http://hdl.handle.net/2263/60799>

Internet

http://hdl.handle.net/2263/60799
de Klerk, MJ 2016, The effect of consumers' personal values and attitudes towards appliance retailers' complaint handling on their complaint behaviour, MConsumer Science Dissertation, University of Pretoria, Pretoria, viewed yymmdd <http://hdl.handle.net/2263/60799>

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