An Importance-Performance Analysis of Delegates’ Satisfaction with the Catering Component of Courses Offered by Continuing Education at the University of Pretoria
Using importance performance analysis (IPA), this study assesses the catering component of courses presented by Continuing Education at University of Pretoria (CE at UP). CE at UP is a teaching company that offers certificate courses to post-graduate individuals in diverse fields of study. The cater...
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| Language: | en |
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2015
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| Online Access: | http://hdl.handle.net/2263/50871 Deacon-Erasmus, A 2015, An Importance-Performance Analysis of Delegates’ Satisfaction with the Catering Component of Courses Offered by Continuing Education at the University of Pretoria, MConsumer Science Dissertation, University of Pretoria, Pretoria, viewed yymmdd <http://hdl.handle.net/2263/50871> |