Service quality in a landlord-small business relationship in shopping centres
The service sector in the world economy is growing and becomes increasingly important. It is widely recognised that the success and vitality of the service sector are the essential factors in measuring an economy’s progress, its quality and its future. Improving service quality is therefore consider...
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2013
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| Online Access: | http://hdl.handle.net/2263/27994 Harmse, CPJ 2012, Service quality in a landlord-small business relationship in shopping centres, PhD thesis, University of Pretoria, Pretoria, viewed yymmdd < http://hdl.handle.net/2263/27994 > http://upetd.up.ac.za/thesis/available/etd-09172012-121210/ |