Total quality management and organisational performance in the Maluti-A-Phofung municipality in the Free State Province
The overall aim of this study is to determine whether and how the application of Total Quality Management (TQM) can improve organisational performance in the Maluti-A-Phofung Municipality. There is a reason to believe that TQM can be and is a viable approach for improving productivity and performanc...
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| Format: | Others |
| Language: | en |
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2012
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| Online Access: | http://hdl.handle.net/10500/6045 |