On assessing performance management systems in South African call centres
The research aims to establish a framework whereby performance management systems can be assessed in terms of its effectiveness. The industry in which research is conducted is the call centre industry in South Africa. === The field of Performance Management is receiving more attention today than eve...
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| Language: | en |
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Unisa
2009
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| Online Access: | http://hdl.handle.net/10500/153 |