Developing a service quality measurement instrument for archival institutions
The service sector of the global economy is undoubtedly growing and increasingly highlighting the criticality of service quality to enhanced profitability in most service organisations. The demand for accountability from different stakeholders, including clients, has also made service quality a h...
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| Format: | Others |
| Language: | en |
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2012
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| Online Access: | Sibanda, Rosemary (2011) Developing a service quality measurement instrument for archival institutions, University of South Africa, Pretoria, <http://hdl.handle.net/10500/5758> http://hdl.handle.net/10500/5758 |