Developing a service quality measurement instrument for archival institutions

Developing a service quality measurement instrument for archival institutions

Show other versions (1)

The service sector of the global economy is undoubtedly growing and increasingly highlighting the criticality of service quality to enhanced profitability in most service organisations. The demand for accountability from different stakeholders, including clients, has also made service quality a h...

Full description

Bibliographic Details
Main Author: Sibanda, Rosemary
Other Authors: Serumaga-Zake, P. A. E.
Format: Others
Language:en
Published: 2012
Subjects:
Electronic records management
Service quality measurement instrument
Service quality in archival institutions
Performance-only
ARCHIVqual
658.562
Archives > Customer services
Customer services > Quality control
Archives > Administration
Archives > Quality control
Electronic records > Management
Online Access:Sibanda, Rosemary (2011) Developing a service quality measurement instrument for archival institutions, University of South Africa, Pretoria, <http://hdl.handle.net/10500/5758>
http://hdl.handle.net/10500/5758

Internet

Sibanda, Rosemary (2011) Developing a service quality measurement instrument for archival institutions, University of South Africa, Pretoria, <http://hdl.handle.net/10500/5758>
http://hdl.handle.net/10500/5758

Similar Items