Frontline employee service quality: antecedents to enhance employee service quality in a South African retail bank
Abstract in English, Zulu and Sothern Sotho === South African banks need to attract and retain customers in a highly competitive environment. Within this environment, the service quality of banks has been noted as an ongoing pressing issue. With all major banks embracing the technological revolution...
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| Format: | Others |
| Language: | en |
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2021
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| Online Access: | http://hdl.handle.net/10500/27205 |