Frontline employee service quality: antecedents to enhance employee service quality in a South African retail bank

Frontline employee service quality: antecedents to enhance employee service quality in a South African retail bank

Abstract in English, Zulu and Sothern Sotho === South African banks need to attract and retain customers in a highly competitive environment. Within this environment, the service quality of banks has been noted as an ongoing pressing issue. With all major banks embracing the technological revolution...

Full description

Bibliographic Details
Main Author: De Villiers, Jonathan
Other Authors: Jansen van Rensburg, Mari
Format: Others
Language:en
Published: 2021
Subjects:
Retail banking
Service quality
Frontline employee service quality
Internal service quality
Service climate
Employee satisfaction
Ibhange lokuthengisa
Insebenzo yekhwalithi
Insebenzo yekhwalithi yomsebenzi ophambili
Insebenzo yekhwalithi yangaphakathi
Insebenzo yesimo sezulu
Ukweneliseka komsebenzi
Banka ya badirisi
Boleng jwa tirelo
Boleng jwa tirelo ya badiri ba ba dirang kwa pele
Boleng jwa tirelo ya ka fa gare
Seemo sa tirelo
Kgotsofalo ya badiri
658.31240968
Banks and banking > Customer services > South Africa
Job satisfaction > South Africa
Online Access:http://hdl.handle.net/10500/27205

Internet

http://hdl.handle.net/10500/27205

Similar Items