Management's perception of customers' service feedback in an ICT company : an explorative study
The purpose of this research was to explore how management explains the difference between the overall service quality ratings of staff at Company X versus the overall service quality ratings of Company X. The organisation conducts customer service measurements on a regular basis to monitor their cu...
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| Format: | Others |
| Language: | en |
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2016
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| Online Access: | Faasen, Zanne (2015) Management's perception of customers' service feedback in an ICT company : an explorative study, University of South Africa, Pretoria, <http://hdl.handle.net/10500/20664> http://hdl.handle.net/10500/20664 |