Management's perception of customers' service feedback in an ICT company : an explorative study

Management's perception of customers' service feedback in an ICT company : an explorative study

The purpose of this research was to explore how management explains the difference between the overall service quality ratings of staff at Company X versus the overall service quality ratings of Company X. The organisation conducts customer service measurements on a regular basis to monitor their cu...

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Bibliographic Details
Main Author: Faasen, Zanne
Other Authors: Henning, Sanchen
Format: Others
Language:en
Published: 2016
Subjects:
SERVQUAL model
Systems theory
Stable equilibrium
Explosive instability
Bounded instability
Synergy
658.8120968
Telecommunication > South Africa > Evaluation
Consumers > South Africa > Psychology
Consumer satisfaction > South Africa > Measurement
Quality assurance > Research > South Africa
Management > South Africa > Evaluation
Management > Research > South Africa
Online Access:Faasen, Zanne (2015) Management's perception of customers' service feedback in an ICT company : an explorative study, University of South Africa, Pretoria, <http://hdl.handle.net/10500/20664>
http://hdl.handle.net/10500/20664

Internet

Faasen, Zanne (2015) Management's perception of customers' service feedback in an ICT company : an explorative study, University of South Africa, Pretoria, <http://hdl.handle.net/10500/20664>
http://hdl.handle.net/10500/20664

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