The validation of a test battery for the selection of call centre operators in a communications company
The purpose of the research was to determine whether personality and measures of ability would significantly predict job performance of call centre operators in a South African communications company. The Customer Contact Styles Questionnaire (CCSQ7.2), the Basic Checking (CP7.1) ability test and t...
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| Format: | Others |
| Language: | en |
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2009
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| Online Access: | Nicholls, Michelle Lee (2009) The validation of a test battery for the selection of call centre operators in a communications company, University of South Africa, Pretoria, <http://hdl.handle.net/10500/1087> http://hdl.handle.net/10500/1087 |