The validation of a test battery for the selection of call centre operators in a communications company

The validation of a test battery for the selection of call centre operators in a communications company

Show other versions (1)

The purpose of the research was to determine whether personality and measures of ability would significantly predict job performance of call centre operators in a South African communications company. The Customer Contact Styles Questionnaire (CCSQ7.2), the Basic Checking (CP7.1) ability test and t...

Full description

Bibliographic Details
Main Author: Nicholls, Michelle Lee
Other Authors: Viviers, Adriaan Martinus
Format: Others
Language:en
Published: 2009
Subjects:
Selection
Validation
Pychometric testing
Personality assessment
Ability assessment
Concurrent validity
Call centre
Job analysis
Job description
Job specification
150.287
Employee selection > Psychological tests
Psychometrics
Call centers > Employees > Psychological tests
Employability
Online Access:Nicholls, Michelle Lee (2009) The validation of a test battery for the selection of call centre operators in a communications company, University of South Africa, Pretoria, <http://hdl.handle.net/10500/1087>
http://hdl.handle.net/10500/1087

Internet

Nicholls, Michelle Lee (2009) The validation of a test battery for the selection of call centre operators in a communications company, University of South Africa, Pretoria, <http://hdl.handle.net/10500/1087>
http://hdl.handle.net/10500/1087

Similar Items