Consumer perceptions of services quality within the customer service centres at eThekweni Municipality.
eThekwini Municipality, as one of the public sector organisation, also subscribes to the Batho Pele approach. In improving the service quality, it has provided greater accessibility by introducing the Sizakala Customer Care Centres throughout its boundaries. In the public sector the endeavour should...
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| Language: | en |
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2012
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| Online Access: | http://hdl.handle.net/10413/6135 |