Service quality as a competitive differentiator for utility companies using call centres to achieve customer satisfaction : a case of Eskom eastern region.

Service quality as a competitive differentiator for utility companies using call centres to achieve customer satisfaction : a case of Eskom eastern region.

ESKOM is the Electricity Supply Commission, a South African utility company that provides electricity to South Africa. The Group's principal activity includes generation, transmission of electricity to industrial, mining, commercial, agricultural and residential customers and distributors. Esko...

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Bibliographic Details
Main Author: Shinga, Sibonelo.
Other Authors: Bhowan, K.
Language:en
Published: 2011
Subjects:
Eskom.
Consumer satisfaction.
Theses > Business administration.
Online Access:http://hdl.handle.net/10413/4318

Internet

http://hdl.handle.net/10413/4318

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