An exploratory study evaluating commitment and benefits of implementing ISO 9000 in engineering manufacturing organisations in Durban, South Africa.
The increase in trade between nations and relative decrease in international trade barriers has resulted in wider alternatives for customers all over the world. The resulting increase in global competition has caused organisations to use customer focused and internal strategies to remain competit...
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| Language: | en |
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2011
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| Online Access: | http://hdl.handle.net/10413/4211 |