Retail shrinkage at two selected stores.
Self-service may increase customer satisfaction. But by allowing customers to be in close contact with goods before they purchase, exposes the retailer to possible shrinkage in the form of dishonest customers and staff. Suppliers contribute to the shrinkage problem by under-supplying or falsifying i...
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| Language: | en |
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2011
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| Online Access: | http://hdl.handle.net/10413/2270 |