An investigation into whether customer care initiatives are being implemented on South African e-commerce web sites.
This study examined whether customer care initiatives are being implemented on South African e-commerce web sites. The customer care initiatives are categorised into four sections: • General section which assessed the website's content, • Contact section which assessed vanous contact mechanisms...
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| Language: | en |
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2010
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| Online Access: | http://hdl.handle.net/10413/1954 |