An investigation into the application of quality customer service, as a dimension of total quality management at The Racing and Equestrian Academy, KwaZulu-Natal.
This study is based in the concept of 'quality' as an ongoing concern in South African education. It deals with some definitions and views of what 'quality' is and how it is applied to the educational process. In doing this the study concentrates on Total Quality Management, a th...
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| Language: | en |
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2010
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| Online Access: | http://hdl.handle.net/10413/1910 |