Towards a conceptualisation of service quality at an educational institution.

Towards a conceptualisation of service quality at an educational institution.

FET Colleges are facing two main challenges in the new educational landscape in South Africa, namely; responding to the desired level of delivery to cater for all South Africans as a postmerged institution and responding to relevant programme demands in a globally competitive environment. This resea...

Full description

Bibliographic Details
Main Author:	Pillay, Thavan Ekambaram.
Other Authors:	Thomson, Elza.
Language:	en
Published:	2010
Subjects:	Educational evaluation. Theses > Business administration.
Online Access:	http://hdl.handle.net/10413/1705

Similar Items

Comparative analysis of innovation support models at higher education institutions in South Africa.
by: Olupot, Silvester.
Published: (2011)

An evaluation of autonomy in delivering quality service at the Lesotho College of Education.
by: Thetsane, Reginah Marankopane.
Published: (2011)

The perceptions of employees of the Department of Customs Excise with regard to the effectiveness of the current performance management system in place : Swaziland Civil Service.
by: Dube, Mary Siboniso.
Published: (2010)

A normative model for evaluating lecturing personnel at tertiary educational institutions with special reference to the Port Elizabeth Technikon.
by: Ferreira, Ignatius Wilhelm.
Published: (2012)

Consumer perceptions of services quality within the customer service centres at eThekweni Municipality.
by: Mhlongo, Belinda Bulelwa.
Published: (2012)

Conceptualisation and measurement of the empowerment of workers : an educational perspective
by: Albertyn, Ruth Meriel
Published: (2012)

An evaluation of the new developmental appraisal system in the Department of Education and Culture.
by: Thabane, Edgar Molupe.
Published: (2011)

Service quality enhances customer satisfaction.
by: Govender, Therashree.
Published: (2011)

An evaluation of the maintenance on government properties in Mpumalanga Province : a service quality perspective.
by: Ngobeni, Nancy Z.
Published: (2012)

Education and training in the pension fund industry : education and training to intermediaries to reduce consumer claims to the Ombudsman.
by: Pather, Shamladevi.
Published: (2010)

Total service quality strategy in a revolutionary staffing solutions environment.
by: Batohi, Symanthia Meshal.
Published: (2011)

An evaluation of the current marketing practices by students at the University of Natal Pietermaritzburg (UNP) for self-funded teaching programmes in the school of business.
by: Pillay, Sandra.
Published: (2011)

"Understanding and applying total quality management for quality improvement in Kigali institute of science, technology and management (KIST), in Rwanda."
by: Kyatengwa, Lilian.
Published: (2010)

Service quality as a competitive differentiator for utility companies using call centres to achieve customer satisfaction : a case of Eskom eastern region.
by: Shinga, Sibonelo.
Published: (2011)

Evaluation of the growth strategy of an educational institution : a case study of the Kigali Institute of Science, Technology and Management (KIST).
by: Ntukanyagwe, Michelle M.
Published: (2013)

The balanced scorecard as a strategic tool to navigate the future.
Published: (2011)

Delivering service quality at Mediterranean Shipping Company.
by: Vandayar, Lalitha (Lynette)
Published: (2013)

Improving customer services at the Department of Home Affairs.
by: Ndlovu, Simphiwe Emmanuel.
Published: (2011)

A strategic perspective of the costs of compliance as a result of the implementation of duty at source in the fuel industry.
by: Pillay, Ashika.
Published: (2011)

The role of beliefs, conceptualisations and experiences of OBE in teaching practice
by: Ramukumba, Mokholelana Margaret
Published: (2010)

Measuring service encounter quality : an analysis of Vodacom Lesotho.
by: Motinyane, Thabo.
Published: (2011)

A study on the effectiveness of the orientation process and cross-cultural training for the expatriate.
by: Pillay, Nevoshnee.
Published: (2010)

The merger between two financial institutions.
by: Lumka, Stewart.
Published: (2011)

The effects of liberalisation of the Zimbabwean economy on the financial services sector and its stakeholders, and the role of a turnaround strategy by financial institutions in adapting to the new environment.
by: Matemezano, Abinel.
Published: (2010)

Customer satisfaction of call centre service delivery in South Africa.
by: Bodri, Sonil.
Published: (2012)

The paradoxical effect of the National Credit Act on the residential property market in South Africa.
by: Pillay, Samantha.
Published: (2012)

Is a market-led approach crucial to art and craft small and micro enterprises growth and sustainability [i.e. sustainability] in the KwaZulu-Natal midlands?
by: Obiri, Noelle Malova.
Published: (2011)

The use of Asset-Backed Securitisation as a strategic control tool by Edcon's Onthecards Investments.
by: Naidu, Shivanan.
Published: (2010)

The perceptions of crime intelligence manager's on the organisational structure of the crime intelligence division of the South African Police Service.
by: Moodley, Deenadayalin.
Published: (2013)

A systems approach to the design of an idealized student enrolment support system for the University of KwaZulu-Natal.
by: Van Soelen, Anita.
Published: (2010)

The relationship between educators' perceptions of change management and the educators' attitudes towards change : a case study of IQMS implementation at a primary school.
by: Pillay, Sarasvathie.
Published: (2010)

Designing a co-operative strategy for quality fish exporting.
by: Gebremichael, E. T.
Published: (2011)

Internet adoption among small and micro enterprises in the business-services sector.
by: Subbaye, Reshma.
Published: (2012)

An empirical study of employees' perception of teamwork at AECI Bioproducts.
by: Govender, Kevin.
Published: (2011)

Compilation of a detailed business plan for National Ports Authority of South Africa : dredging services.
by: Gabriel, Carl Sunil.
Published: (2010)

Strategic recommendations to improve South African healthcare based on the Australian health model.
by: Reddy, Libandra.
Published: (2013)

The effect of proposed legislation changes in conveyancing on small and medium sized law firms.
by: Van Der Westhuizen, Lance.
Published: (2010)

An investigation into the use of derivative instruments by financial institutions in Namibia.
by: Uusiku, Toini Namene.
Published: (2011)

Why projects executed within Denel UAVS do not meet the objectives as set out in the beginning of the project.
by: Raghu, Abhinash Sonilal.
Published: (2013)

The key role that Eskom plays towards corporate social responsibility (CSR) and sustainability in South Africa.
by: Shongwe, Adam.
Published: (2012)