Towards a conceptualisation of service quality at an educational institution.
FET Colleges are facing two main challenges in the new educational landscape in South Africa, namely; responding to the desired level of delivery to cater for all South Africans as a postmerged institution and responding to relevant programme demands in a globally competitive environment. This resea...
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| Language: | en |
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2010
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| Online Access: | http://hdl.handle.net/10413/1705 |