Staff motivation in the University of KwaZulu-Natal Information & Communication Division's Call Centre.

The study identifies factors influencing employee motivation levels within the University of KwaZulu-Natal's Information & Communication Technology Division's call centre. The research is based on Herzbergs's Two-Factor Theory but also considers other content theories which are al...

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Bibliographic Details
Main Author: Heath, Gavin.
Other Authors: Vajeth, Taahir A.
Language:en
Published: 2010
Subjects:
Online Access:http://hdl.handle.net/10413/1101