The impact of quality assurance systems on the operational performance of laboratories
M.Tech. (Operations Management) === It has become a trend for organisations to implement and certify quality systems. The most common quality system that organisations currently implement is ISO 9001. Certification to ISO 9001 has in recent times been used as a marketing tool to enter new markets. N...
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2013
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| Online Access: | http://hdl.handle.net/10210/8433 |