Improvements of quality and performance management in the South African Postal Services : challenges and prospects

Improvements of quality and performance management in the South African Postal Services : challenges and prospects

M.Tech. (Operations Management) === This study entails and discusses the concepts of quality and performance management in the postal and related services. Quality and Performance Management fundamentally form part of critical strategic objectives and goals every organization set itself to successfu...

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Bibliographic Details
Main Author: Mokoena, Thabiso John
Published: 2013
Subjects:
Quality management
Performance management
South African Postal Services - Quality control
Online Access:http://hdl.handle.net/10210/8421

Internet

http://hdl.handle.net/10210/8421

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