A strategy to transform municipalities into high performance organisations
D.Comm. === The objective of this study was to explore a group of key employees‟ experiences and perceptions at the Metropolitan Municipality of Tshwane of the service performance of the municipality they work for, as well as to develop a social science tool – a model – that could be used to help th...
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2011
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| Online Access: | http://hdl.handle.net/10210/3862 |